Water Softeners Or Conditioners (appliances)

72YOM PRESENTS FROM HOME WITH BACK PAIN FOR 1 WEEK AFTER POURING A BAG OF SALT INTO HIS WATER SOFTNER WITH IMMEDIATE AND PERSISTENT PAIN IN LOW BACK. DX: SACROILITIS

65YOF PRESENTS FROM HOME WITH SHOULDER PAIN. PATIENT STATES SHE WAS PUTTING SALT IN HER WATER SOFTNER WHEN THE BAG OF SALT SITTING ON THE EDGE OF HER GOLF CART STARTED TO FALL AND SHE PUT HER ARM OUT TO STOP IT PULLING SOMETHING IN HER SHOULDER. DX: SHOULDER STRAIN

42 YOF WAS MOVING A SOFT WATER SOFTNER TANK AND DROPPED IT ON HER FOOT. DX: LEFT FOOT LACERATION.

52YOF PRESENTS WITH BILATERAL EYE PAIN, REDNESS AND PAIN THAT STARTED LAST NIGHT AFTER SHE TOOK A BATH IN HER NEW HOUSE. SHE STATES SHE HAS NEVER BEEN IN A HOUSE WITH WATER SOFTENER BEFORE SO SHE IS WONDERING IF SHE HAD A REACTION TO THE CHEMICALS IN THE SOFTENER. DX: ACUTE CHEMICAL CONJUNCTIVITIS

77YOF W LOW BACK PAIN FOR LAST SEVERAL MONTHS BUT 2 DAYS AGO SHE LIFTED A METAL WATER CONDITIONER AND NOW BACK IS VERY SORE FELT POP IN BACK WHEN IT HAPPENEDDX BACK PAIN

72YOM STS SOMETHING FELL ON PTS LEFT LEG 3 DAYS AGO A WATER SOFTENERDX ACUTE L KNEE SPRAIN, L KNEE CONTU, L THIGH STRAIN

36 YO M HEAD INJURY-FELL,HIT HEAD AGAINST WATER PURIFIER

R EARLOBE LAC/75YOWM AT HM WAS WALKING WHEN TRIPPED & FELL, HITTING HISR EAR ON A WATER SOFTENER TANK. SUSTAINED LAC R EARLOBE.

RIGHT GREAT TOE FX. 56 YOM DROPPED A WATER SOFTNER TANK ON HIS FOOT.

40YOM DEVELOPED PAIN DOWN LOWER BACK AFTER LIFTING A WATER SOFTENER- LUMBAR PAIN

62 Y O F ANKLE SPRAIN REMOVING A WATER SOFTENER FROM THE BASEMENT WITHA DOLLIE THAT BROKE AND PINNED HER BETWEEN THE SOFTENER AND THE DOOR

61YROM C/O LOWER BACK PAIN AFTER MOVING WATER SOFTENER / ACUTE SPRAIN,LUMBOSCAREL

Caller is reporting that the water softener unit exploded, he was alerted by his neighbor that there was water dispersing from his garage. He stated that when he arrived home, he noticed that the incident was caused by the product. He stated that the manufacturer was contacted, and they advised him that the product had only a year warranty and could not assist. Caller stated that fortunately he had it installed in his garage, or this could have caused extensive property damages. Caller feels that the water softener is unsafe, it should have more warranty and built to prevent these incidents.

We woke up on the morning of Thursday, September 22nd at about 5:45am to a garage with approximately 7-8 inches of water standing and continuing to fill (though water was escaping through newly broken wall). We immediately noticed that the top of our Pentair Water Softener had exploded off of the unit, gushing water into our garage and kitchen. It was gushing water up toward an electrical outlet (where softener was plugged in) as well almost rising to the level of outlets in garage (completely covering an electrical cord we had running). In addition to the risk of drowning our pets, this sudden rupture immediately placed the life of myself, my family, and our pets in grave danger. Had any of us walked into garage, there's a high likelihood we would have been electrocuted. As shown in photos obtained by us and the water mitigation company (and also stated by plumber that came out to restore water to our home), it's evident that the top seal of the unit (where electrical component attaches to cylinder shaped water softener) containing the threads split diagonally, causing the electrical component to rupture above the unit and leaving a heavy stream of 75 PSI water running into garage throughout the night. The product had been purchased in March of 2019 through Amazon.com (from third party seller [REDACTED]), and is supposedly covered by a 5-year Pentair warranty. However, because of the complete loss of faith in the product by Pentair and the tens of thousands of dollars in property damage, we will likely never expose ourselves again to their unsafe product. In retrospect, we now realize that we are not the first customers to which this explosion has occurred. There are other Amazon customers who have left product reviews stating a similar story regarding the unprovoked explosion of the top portion of their Pentair Fleck water softener.

Caller reported that the countertop water filter while in use exploded , she had noticed previously that the water pressure had decreased, and a few days later the incident occurred. She stated that the unit cracked from top to bottom and black substances emitted from it, which dispersed on her refrigerator. She stated that this is a replacement for the original unit. Caller stated that she contacted the retailer HSN who she purchased it from but they referred her to the manufacturer , she contacted them but they have not returned her call. Caller is concerned that the dark substances that were released from the unit might have been toxic.

Caller stated that the chloramine level is higher in her area and the water filtration is not working properly although the filter is being changed every 6 months. Caller stated that there is an odor that does not dissipates. She is stated that she noticed foreign objects floating in the water. 2 VOCs were found in water - methocyclobutane & isobutylene. I have water tests results if needed. Caller stated that this problem has been ongoing since 2018. Caller feels that this filtration system poses a health hazard and should be investigated.

We purchased an Aquasana Countertop Water Filter several years ago. Aquasana claims that the unit filters tap water, removing contaminants, 60% of the fluoride and 90%+ of the chlorine. There is a diverter valve that diverts the water from the faucet into a hose. Then the water goes to a prefilter and then travels into a housed unit with 2 large filters and out to a second tube that goes to the faucet as filtered water. However the prefilter and the hoses have a faulty design that causes mold to form around and inside the prefilter and hoses. The water that goes thru the prefilter into the hose is supposed to be filtered, but instead it picks up mold from the prefilter and carries it all the way to the hose leading back to the faucet. You can actually see the mold in the hose. So the good water coming out of the faucet presumably has mold in it. We have replaced the housing, and diverter valve several times due to mold and leaking water problems. The diverter valve has a tendency to fail causing tap water to leak into the filtered water. The filter in the prefilter must be changed very often, but nothing we do can stop the mold from growing in the system. Unfortunately, we did not notice the problem right away because of the opaque colored hose. Even with the clearer hose, it is not obvious enough to see until quite a bit of mold has passed thru the system presumably into the filtered drinking water. I called Aquasana to tell them about the mold issue the first time I noticed it, but customer service was not helpful and insisted I buy another diverter valve. So I tried it again, but this time the hoses were more clear colored. That's how I was able to see mold growing again in the hose that leads directly to the clean filtered water and out the faucet for drinking. I have been plagued by unusual health problems in the past several years, and we are wondering if the Aquasana unit with the moldy filtered water could have contributed to this. Can you p

I purchased the "Purewell Gravity-Fed 1.5 Gallon Stainless Steel Countertop Water Filter System with Water Level Gauge Faucet" less than a year ago, and since then it has been the main water source for my family. Nothing besides city water has touched it. Upon looking inside last week, I was horrified. The metal nut and maybe bolt that was included to attach the spout (that is in the bottom reservoir where clean drinking water is to be dispensed from) is leaching metal shards into our water we've been drinking! I rinsed the shards out, but you can see in my photos how the nut has a metal coating that is just sluffing off, contaminating our water. This is a huge lapse in quality control. We care about clean drinking water, but this item has caused us to drink water that is far more contaminated than before the filtration.

My Mega Classic water distiller, manufactured by Pure & Secure, experienced an electrical failure. The AC adapter visibly melted and partially burned at the plug end. Inside the distiller, the corresponding internal power socket and wires are charred. The manufacturer has admitted to having known problems with undersized wiring but has not issued a recall or proactive notice. To my eye as a consumer this failure represents a serious risk of fire and electrical shock. My household lost access to drinking water due to this failure on 5/19/2025. I contacted the company on 5/19 via an email and phone. The technician contact had left the company and I did not speak with anyone until 5/22 to remove covers and expose faulty, fire-damaged wiring. The technical contact indicated they would ship out the necessary wires for me to replace. I received the wires on 5/27/2025. However, the company performed inadequate troubleshooting and did not include the AC adapter wire that plugs into the outlet, which was also damaged. I contacted on the morning 5/28 requesting expedited shipping, but received no reply. I called at the end of 5/28 and was told they would only pay for regular shipping, and due to their lack of urgency missed the shipping cutoff on 5/28, but would contact me and provide a quote for overnight shipping on 6/2. I did not hear from them. I called and emailed them on 6/2. I am concerned that other households may be at risk as they are aware of an electrical, undersized wire situation with units manufactured prior to a certain date. The technician was aware of the problem and indicated that they have since started manufacturing units with heavier-gauge wiring, yet have not notified consumers proactively.

Plugged our Waterwise 4000 Countertop water distiller into the outlet. It heated for about 20 minutes then stopped heating, and no water was dripping from the condenser coils. Emptied the remaining water from the distiller, turned it upside down, removed the plastic base (found a crack in the base that we had not noticed before), and noted that the heating element wires had detached from the metal clip attached to the distiller, and burned/melted a hole in the distiller. We usually use this distiller at night, but we were fortunate that we used it during the day this time. We will not use the distiller again in its present condition as it is a fire risk. [UPDATE] We reattached the heating element wires ourselves on the distiller after the first time it detached and melted/burned the plastic base. Since it was no longer under warranty, and we believed that Waterwise would not have repaired, in our honest opinion we thought there was no harm in fixing it ourselves. The distiller worked for another 2 weeks, then once again stopped working. We again noticed melted plastic and burn marks, so stopped using it completely and contacted Waterwise.